EXCELLENT  
  
 Based on 55 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 James McIntyre 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
TL;DR As a customer, follow up until everything involved with your claim is done; with insurance and contractor. Be relentless and hold both accountable. They will do the same to you.

I want to be clear; the only reason I am leaving 5 stars is because small businesses already have it tough enough and just because my experience was frustrating and untimely, that doesn't mean the company deserves a bad rating. However, an honest review I feel is mandatory. I received a knock at my door some months ago with Jennifer and Brody asking if my roof had been taken care of as I had a section of it missing and they were in the area. I had issues with my insurance company and after quick discussion, I enlisted their assistance in getting resolution on my claim. Within a few days, the claim was corrected and my full roof, along with a few other items, were deemed total loss and to be replaced. Once I placed my 50% deposit to get the work started, they were timely in response and completion of work on the day of services. (They arrived around 7 AM and left around 10:30PM. I have a larger roof on a second story.) When scheduling the job, I stressed the need to be cautious with my spending as I had just transitioned into a new job and needed to be sure I didn't go broke in the process. I was assured that if it took a few weeks after it would be okay, as they understood that I would be waiting on my depreciation check to make final payment. Fast forward to middle of August, where they reached out asking about final payment. I informed them a couple days later letting them know I would pay it that day however I still hadn't heard anything about depreciation or an additional supplement I had requested. I was informed they would look into it and that companies were being slow. Fast forward again, after no communication about anything I had requested, It was demanded that I pay final bill. I proceeded to make payment immediately and then requested again information about my depreciation check that I still had not received. After my multiple attempts at phone calls and text messages to both Jennifer and Brody, it took me calling the Google listed number to get a hold of, guess who, Jennifer. She informed me of her personal reasoning for have not responding, (which is completely understandable, however didn't excuse the time frame in which it occurred.) Unfortunately, I had made attempt to contact the only other contact I had, Brody, many many times with no response. It is beginning of October at this point. I finally reach out to the insurance company, (not sure why I didn't sooner), and was informed that the adjuster didn't have all the information to complete the claim. I again reached out to Jennifer and Brody and was told it would be sent. Maybe it was, maybe it wasn't, I was CC'ed on some of it, and some of it I was not. Here's the issue, 1. Zero follow up. Is some of it my responsibility? Yes. However, as the contractor, you have an obligation to assist the customer in completing the total transaction. You made me sign a contract. You have responsibilities in that contract as well. 2. Poor communication after physical services have been rendered. I can show a decent size list of forwarded phone calls, unanswered texts and emails not responded to. Once they got their money, I was no longer a priority as a customer. It was incredibly unprofessional to be ignored by a company that was paid thousands of dollars for a service. I can look back where it was asked of me to complete a review for them and I'm glad I didn't at the time, I may never have gotten this resolved. The most worrying aspect of this all is that it took maybe a 10-15 minute phone call between the adjuster and TOTL to make resolution of this for me. I physically did not have the documentation to fix the issue because it was never sent to me and no one would respond to me. Once insurance got documentation they needed, my depreciation was released immediately. Unfortunately, I never received any update on the additional supplement I had requested.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Janette Clark 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The staff are friendly, kind and very professional. We are so pleased with their work. I will never use anyone else.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Erik Anderson 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
They did an excellent patch job until my insurance came through and then installed a new roof. They did a great job and handled issues with my insurance company as well: Jennifer is super easy to work with and always responds quickly
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 shandreka matthews 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Very Professional! They fought with my insurance for at least 6 months and got my roof and solar approved. I can’t thank Jennifer, Brody, and Harley enough. Customer Service is unmatched. Not to mention roof, solar detached and reset was all done in one day. Clean up was top tier. I would most definitely recommend this company! Excellent work and customer service!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Scott McLaughlin 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great people to work with. Excellent communicators during the project.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Amy Staggs 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Brody handled multiple aspects for our project
From being on time to appointments meeting with adjusters and even on the job when the crew started work.  Both our residential and commercial jobs went smoothly and look great
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 neal oliver 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
They did an amazing job and they worked for me to get the job done that I needed. Brody did all the hard work dealing with the insurance company and the roofers delivered an amazing service.
  
 
  
 
 
 
   
 
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